Tiledesk is an AI tool that combines chatbots and live chat into a single inbox to manage customer communications across multiple channels. The open-source platform features a no-code visual conversation designer, allowing teams to build automated workflows without software development experience. AI agents handle routine inquiries around the clock by retrieving data through APIs, searching connected knowledge bases and documents, and learning from previous human interactions. Tiledesk integrates with messaging channels like WhatsApp and Messenger, as well as e-commerce systems such as Shopify to display dynamic product carousels directly inside chats. It also connects with Google Calendar and Outlook Calendar to schedule meetings automatically and handle appointment bookings. In addition to conversational chat, the platform manages support workflows through automated email ticketing and inquiry sorting. Tiledesk is designed for e-commerce retailers, customer support departments, and marketing and sales teams seeking to centralize conversations and speed up response times. Detailed pricing details for the platform are not specified in the available documentation.
Problem: Handling high volumes of repetitive support queries across different platforms leads to delayed response times.
Solution: Tiledesk uses AI Agents to instantly retrieve data via API and resolve issues 24/7 without human intervention.
Example: A customer asks about a delayed order on WhatsApp at midnight; the AI checks the status and provides an update immediately.
Problem: Online shoppers often leave websites because they cannot find products or get quick answers to product-specific questions.
Solution: The platform integrates with Shopify to sync catalogs and present dynamic product carousels within the chat.
Example: A shopper asks for gift recommendations; the AI displays suitable items from the catalog and helps build a shopping cart.
Problem: Manual coordination for booking meetings or service appointments is time-consuming and prone to scheduling conflicts.
Solution: AI agents link directly to Google or Outlook calendars to check real-time availability and confirm bookings.
Example: A client requests a consultation through the website; the AI identifies an open slot, schedules the meeting, and sends a confirmation email.
Target audience: Best for: E-commerce retailers, Customer support departments, Marketing and sales teams
Pricing: Unknown · Categories: Customer Support, Image generator, Suggested Tools, Writing
Tags: Customer Support, general writing, human resources, image generator, low-code/no-code, research
Tiledesk allows businesses to design automated conversation workflows, respond to live chats, and manage inbound messages from channels like WhatsApp and Messenger within a single inbox. It connects to document knowledge bases, accesses external APIs to retrieve real-time data, schedules appointments via Google and Outlook calendars, and automatically sorts email tickets.
Tiledesk is primarily designed for e-commerce retailers, customer support departments, and marketing and sales teams. Organizations that handle high volumes of customer inquiries across multiple platforms use it to automate common queries, present Shopify product catalogs inside chat sessions, coordinate bookings, and route more complex conversations to human agents.
Tiledesk provides multichannel integration for WhatsApp and Messenger, allowing teams to consolidate communication. It also connects with Shopify to synchronize product catalogs and display dynamic product carousels. For scheduling, it links to Google Calendar and Outlook Calendar, while offering API access and open-source capabilities for broader custom integrations.
No, Tiledesk includes a no-code visual conversation designer that enables users to create and configure chatbots without writing code. Teams can visually map conversation branches, connect automated responses to external documents and knowledge bases, and configure API calls to fetch data or trigger actions directly within the visual interface.