Auxx AI is an open-source support platform designed to help small e-commerce businesses automate their customer service operations through intelligent ticketing and data integration. By linking directly to Shopify and standard email providers, the software acts as a middleman that analyzes incoming queries and routes them based on specific business rules. Users can construct workflows that classify messages by intent—such as return requests or shipping updates—and trigger automated drafts that pull real-time context from the store’s backend. What distinguishes this tool from standard help desks is its flexible approach to data. It allows teams to upload manuals, spreadsheets, or web pages to build a localized knowledge base, ensuring the AI's suggestions are grounded in actual company facts rather than generalities. The inclusion of a drag-and-drop workflow builder makes it accessible for non-technical users, while the open-source codebase provides a layer of transparency for those who want more control over their software stack. It effectively bridges the gap between basic email management and high-end CRM automation, focusing on the specific logistical needs of growing online retailers.
Problem: Small Shopify stores are overwhelmed by repetitive customer queries about shipping and returns.
Solution: Auxx AI builds workflows that classify tickets and draft replies using order context.
Example: A customer asks about a late package, and the bot automatically drafts a reply with real-time Shopify tracking.
Problem: AI support bots often hallucinate and provide incorrect policy information to customers.
Solution: The platform grounds answers in a private knowledge base built from uploaded docs and notes.
Example: A business uploads its return policy PDF so the AI can cite specific sections when answering queries.
Target audience: Best for: Shopify store owners, Small e-commerce teams, Support managers
Pricing: Open Source · Categories: Customer Support, E-commerce, Low-code/No-code
Tags: ai agent, Customer Support, e-commerce, email assistant, OpenSource
Auxx AI is an open-source customer support platform built for e-commerce teams. It connects directly with Shopify and email providers to analyze incoming tickets, classify them by intent, and generate automated draft responses using live store context and store-specific documentation.
Auxx AI automates support ticket handling by categorizing inquiries such as return requests or shipping status. It retrieves customer order details from Shopify, pulls facts from uploaded knowledge base documents via vector storage, and uses a drag-and-drop workflow builder to draft or route replies.
Auxx AI is available as an open-source platform. Users can inspect, deploy, and host the software using the project codebase without purchasing a proprietary commercial software license.
Auxx AI integrates directly with Shopify for e-commerce store and order data, as well as Gmail and standard email providers to ingest, analyze, and reply to customer service tickets.
Auxx AI uses vector storage for document retrieval. Support teams upload manuals, spreadsheets, policy notes, and web pages into a localized knowledge base, enabling the AI to pull verifiable facts when drafting replies instead of guessing.