Letterbook is an AI-native customer support platform designed to help modern teams streamline their ticketing operations and improve response times. By integrating directly with a company's database, Stripe account, and communication channels like email and Discord, the software provides support agents with complete context for every inquiry. It features an automated AI agent capable of triaging and labeling incoming tickets, routing them to the correct team members, and even resolving routine issues such as refund requests or billing cancellations. Additionally, Letterbook includes tools for building hosted public help centers and maintaining internal knowledge bases, ensuring both customers and internal staff have quick access to essential documentation. Through integrated analytics and custom workflow automation, the platform aims to replace legacy helpdesk…
Tags: ai agent, chatbot, Customer Support, email assistant, startup tools