Yuma

Use Case 1: Automating Support Tickets

Problem: Support teams are overwhelmed by high volumes of common repetitive inquiries like order status updates.
Solution: Support AI Agents and CX Auto-Pilots handle ticket resolutions end-to-end by following strict company SOPs.
Example: An e-commerce brand automates 70% of 'Where is my order?' tickets, reducing resolution time to minutes.

Use Case 2: Reducing Abandoned Carts

Problem: Potential customers frequently add items to their carts but exit the site without completing the purchase.
Solution: Sales AI uses Behavior Insights to infer intent and triggers timely 'Cart Saver' nudges to engage shoppers.
Example: A jewelry retailer recovers abandoned sales by offering timely product insights when shoppers show exit intent.

Use Case 3: Social Media Brand Reputation

Problem: Brands receive a high volume of social comments, including spam, rants, and misleading claims that go unaddressed.
Solution: Social AI detects comment intent, filters spam, and uses 'Private Shift' to turn public inquiries into DMs.
Example: A beauty brand uses Spam Shield to keep feeds clean while automatically amplifying positive follower feedback.