Tiledesk

Use Case 1: Automated Customer Support

Problem: Handling high volumes of repetitive support queries across different platforms leads to delayed response times.
Solution: Tiledesk uses AI Agents to instantly retrieve data via API and resolve issues 24/7 without human intervention.
Example: A customer asks about a delayed order on WhatsApp at midnight; the AI checks the status and provides an update immediately.

Use Case 2: E-Commerce Sales Assistance

Problem: Online shoppers often leave websites because they cannot find products or get quick answers to product-specific questions.
Solution: The platform integrates with Shopify to sync catalogs and present dynamic product carousels within the chat.
Example: A shopper asks for gift recommendations; the AI displays suitable items from the catalog and helps build a shopping cart.

Use Case 3: Automated Appointment Scheduling

Problem: Manual coordination for booking meetings or service appointments is time-consuming and prone to scheduling conflicts.
Solution: AI agents link directly to Google or Outlook calendars to check real-time availability and confirm bookings.
Example: A client requests a consultation through the website; the AI identifies an open slot, schedules the meeting, and sends a confirmation email.