Pluno AI is a specialized support automation tool designed for B2B companies that need to handle technical troubleshooting beyond basic FAQ responses. Unlike standard chatbots that rely solely on surface-level help center articles, this platform investigates deep historical data within Zendesk to resolve nuanced product issues. It functions as a technical investigator by parsing through system logs, code, and session recordings to replicate the problem-solving steps a human engineer would take. This allows it to address specific edge cases and debugging workflows that usually require manual intervention. The system is built to manage the complexity of B2B support by either auto-resolving tickets when certain or escalating them with comprehensive diagnostic summaries. This prevents the common frustration where human agents must start their investigation from scratch after an AI fails. By focusing on the middle ground of support—tasks too difficult for basic bots but repetitive for senior engineers—the tool serves as an automated tier-one technician that understands the technical context of a ticket before it even reaches a human desk. It effectively bridges the gap between automated chat and high-level engineering support.
Problem: Standard chatbots fail when issues require investigating system logs or specific code configurations, forcing human agents to manually search through past tickets.
Solution: The platform analyzes historical Zendesk data, logs, and session recordings to replicate technical problem-solving steps.
Example: A customer reports a SAML login error; the agent identifies a certificate mismatch by cross-referencing a similar resolution from a previous month and provides the fix immediately.
Problem: Technical tickets often reach developers without sufficient context, leading to long back-and-forth communication between support and engineering teams.
Solution: The tool automatically generates Jira issues containing full diagnostic data, reproduction steps, and configuration diffs.
Example: When a user reports a data reporting bug, the agent captures the environment details and logs, then creates a Jira ticket so developers can begin fixing it without asking follow-up questions.
Problem: Complex edge cases that aren't covered in public documentation frequently overwhelm senior support staff.
Solution: The AI searches through internal Slack channels, Jira histories, and private ticket notes to find documented fixes for non-standard issues.
Example: A support agent uses the AI copilot to instantly find a workaround for a niche database syncing issue that was previously discussed only in a private developer Slack thread.
Target audience: Best for: B2B Support Managers, Technical Support Engineers, Customer Success Operations
Pricing: Free Trial · Categories: Customer Support, Developer Tools, Productivity
Tags: AI, ai agent, assistant, Customer Support, productivity
Visit The AI Support Agent for Complex B2B Tickets | Pluno AI
Pluno AI automates technical troubleshooting for complex B2B support tickets. It investigates historical Zendesk data, system logs, code, and session recordings to address edge cases and nuanced product problems. The platform can auto-resolve tickets when confident or escalate them to human teams with diagnostic summaries and automatically generated Jira issues.
Pluno AI integrates directly with Zendesk, Slack, Jira, and internal company APIs. It uses these connections to ingest past ticket histories, parse communication logs, search developer channels for existing workarounds, and create detailed Jira tracking tickets for engineering teams without requiring manual data compilation.
Pluno AI is primarily built for B2B support managers, technical support engineers, and customer success operations teams. It is aimed at organizations dealing with complex, multi-layered support requests that exceed the capabilities of basic FAQ chatbots but consume excessive time for tier-two and engineering personnel.
Pluno AI processes data using EU-hosted large language model infrastructure via Microsoft Azure. The platform maintains compliance with SOC-2 Type 2 and GDPR security frameworks, ensuring that sensitive customer ticket histories, system logs, and private configuration details are processed securely.
Pluno AI is available under a Free Trial model. Interested B2B organizations and support teams can test the platform's diagnostic capabilities, log analysis, and automated escalation workflows before committing to a paid commercial subscription.