Ribbo

Use Case 1: Scaling Support for Growing SaaS Companies

Problem: As a software-as-a-service (SaaS) company grows, the volume of "how-to" questions and repetitive technical queries begins to overwhelm the small support team, leading to slow response times and employee burnout.
Solution: Ribbo helps by training on existing technical documentation, blog posts, and previous help desk tickets. It acts as a first-line defense, resolving 40-70% of routine inquiries instantly, which allows human agents to focus on high-stakes, complex troubleshooting.
Example: A new user asks, "How do I integrate the API with my Python backend?" Ribbo scans the uploaded developer docs and provides the specific code snippet and setup steps immediately, rather than the user waiting 4 hours for a support ticket response.

Use Case 2: Providing 24/7 Multilingual Support for International E-commerce

Problem: An e-commerce brand sells products globally but only has a small, English-speaking support team. They lose potential sales and customer trust because they cannot provide real-time assistance to customers in different time zones or those who speak different languages.
Solution: Ribbo supports over 95 languages and can use English-based documentation to answer queries in the customer’s native language. It stays online 24/7, ensuring that a shopper in Spain or Japan gets an accurate answer even when the primary team is asleep.
Example: A customer in Mexico asks in Spanish, "What is your return policy for international orders?" Ribbo reads the company’s English PDF policy and provides a clear, accurate response in Spanish, explaining the 30-day window and shipping costs.

Use Case 3: Interactive Knowledge Base for Developer Documentation

Problem: Static documentation for complex software can be difficult to navigate. Developers often struggle to find specific information buried in long pages, leading to frustration and increased "low-value" support tickets for the engineering team.
Solution: By training Ribbo on the entire documentation site, developers can use the chatbot as an interactive search engine. Ribbo provides direct answers with context, and if the AI reaches its limit, it can seamlessly hand off the conversation to a live senior engineer with the full context preserved.
Example: A developer types, "Show me the schema for the webhooks payload." Instead of the developer scrolling through five pages of API docs, Ribbo extracts and displays the specific JSON structure directly in the chat bubble.

Use Case 4: Continuous Support Improvement via "Human-in-the-Loop" Training

Problem: Businesses are often afraid that AI will give "hallucinated" or incorrect information that could damage their reputation, yet they don't have the time for complex AI programming.
Solution: Ribbo provides a "Simple Fine-Tuning" interface. Support managers can review chat histories to see exactly what the bot is saying. If an answer is slightly off or lacks a specific brand nuance, the manager can edit the response directly, and the AI learns to use that corrected logic for all future similar questions.
Example: Ribbo gives a generic answer about a "Summer Sale" that has actually ended. The marketing manager views the chat history, updates the answer to reflect the new "Autumn Promo," and Ribbo immediately begins using the updated information for the next customer.