Osam is an artificial intelligence platform designed specifically for the automotive industry, offering specialized voice agents to manage daily communications for car dealerships. By automating routine inquiries and standard customer conversations, the platform allows dealership personnel to focus on high-value tasks and face-to-face customer interactions. The AI voice agents are capable of handling various inbound and outbound calls, answering common questions, scheduling appointments, and routing complex queries to the appropriate human team members. This automation helps dealerships maintain continuous availability, ensuring that no customer call goes unanswered, even during peak hours or after-hours. By integrating Osam into their operations, automotive businesses can improve their response times, enhance customer service consistency, and streamline their administrative workflows. The system acts as a digital front desk, providing a reliable and scalable communication solution tailored to the unique needs of auto dealerships.
Problem: Car dealerships lose potential service bookings and revenue when customers call after closing hours or during weekends when staff is unavailable.
Solution: Osam's AI voice agent answers inbound calls 24/7, accesses scheduling systems, and books service appointments directly.
Example: A customer calls a dealership at 9 PM on Sunday to book an oil change. The AI agent guides them through open slots, schedules the appointment, and updates the system.
Problem: During peak business hours, dealership receptionists get overwhelmed, leading to unanswered calls and lost sales opportunities.
Solution: The platform instantly initiates automated outbound engagements with abandoned callers to capture their inquiry before they contact competitors.
Example: A prospect hangs up after waiting on hold. Osam immediately calls them back to answer their question and schedule a test drive.
Problem: Dealerships lose revenue and waste technician time when customers forget their scheduled vehicle maintenance appointments.
Solution: The AI voice agent automates outbound reminder calls to confirm, reschedule, or cancel upcoming appointments.
Example: Osam automatically calls customers 24 hours before their scheduled maintenance to confirm their arrival, updating the dealership's calendar in real time.
Target audience: Best for: Car Dealership Owners, Automotive Service Managers, Dealership Customer Relationship Managers (CRMs), and Auto Repair Center Operators
Pricing: Subscription · Categories: Assistant, Customer Support, Sales
Tags: ai agent, assistant, Customer Support, sales, SmartAssistant
Osam is an artificial intelligence voice platform built for the automotive industry. It handles routine customer phone conversations for car dealerships and auto repair centers. The platform answers inbound inquiries around the clock, books service appointments directly into scheduling systems, routes complex issues to human team members, and executes outbound calls to follow up with missed callers or remind clients about scheduled vehicle maintenance.
Osam is designed for car dealership owners, automotive service managers, dealership customer relationship managers, and auto repair center operators. It serves automotive businesses that receive high volumes of customer phone inquiries and need automated support to handle appointment bookings, after-hours calls, and follow-ups without placing extra strain on front desk receptionists or service advisors.
When a caller hangs up or abandons a call during peak dealership hours, Osam triggers an automated outbound callback to reach the customer. The AI voice agent re-engages the prospect promptly, answers their initial questions, and assists with appointment booking or test drive coordination before they look for another provider.
Osam conducts automated outbound call campaigns to remind customers about their upcoming service appointments. During the call, the voice agent can confirm attendance, cancel the visit, or reschedule the booking based on the customer response. The platform then updates the dealership service scheduling calendar in real time to prevent missed appointments.
Osam is available through a subscription pricing model. Dealerships and automotive repair centers pay recurring subscription fees to access the voice AI platform, its integration with dealership scheduling systems, and its automated inbound and outbound call management features. Specific tier details and pricing structures can be obtained by contacting Osam directly.