Zuora Product Catalog

The Zuora Product Catalog MCP serves as a smart bridge between AI assistants and the complex world of subscription management. In simple terms, it allows an AI to "read" and understand a company’s list of products, services, and pricing models stored within Zuora. Instead of a developer having to manually …

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About this Protocol

The Zuora Product Catalog MCP serves as a smart bridge between AI assistants and the complex world of subscription management. In simple terms, it allows an AI to "read" and understand a company’s list of products, services, and pricing models stored within Zuora. Instead of a developer having to manually copy and paste pricing data into a chat window, this tool gives the AI the ability to look up those details on its own whenever it needs to answer questions about available plans or subscription options. On a technical level, this server is designed to be deployed on Cloudflare Workers, utilizing a serverless architecture that ensures high availability and low latency. By implementing the Model Context Protocol, the tool standardizes the way a Large Language Model (LLM) interacts with Zuora’s backend. It essentially transforms the product catalog into a searchable resource that the model can query dynamically, providing the AI with direct access to up-to-date SKU information, rate plans, and product hierarchies. For developers building AI-driven sales bots or automated support systems, this MCP is a powerful asset that eliminates the need for writing custom, one-off API integrations. By equipping an LLM with this tool, the system can handle sophisticated tasks—such as comparing different subscription tiers or suggesting the most cost-effective package for a customer—with a high degree of accuracy. This creates a more seamless experience where the AI functions as a knowledgeable billing expert, capable of navigating complex product structures in real-time.

Use Cases

Use Case 1: Real-Time Sales Quoting and Pricing Inquiries

Problem: Sales representatives often need to provide immediate pricing details during client calls but struggle to navigate complex billing software UIs to find specific SKUs, regional pricing, or volume discount tiers.
Solution: This MCP allows an AI assistant to query the Zuora Product Catalog directly. Instead of manual searching, the representative can ask the AI for the current price of any product tier or add-on.
Example: A salesperson asks, "What is the monthly unit price for the 'Advanced Security Add-on' in the EMEA region for a customer with over 500 seats?" The AI fetches the exact rate plan from Zuora and provides the answer instantly.

Use Case 2: Developer Integration and SKU Mapping

Problem: Developers building a custom checkout or "My Account" portal need to map frontend components to specific Zuora Rate Plan IDs and Product IDs. Finding these IDs manually in the Zuora dashboard is slow and error-prone.
Solution: Developers can use an AI agent equipped with this MCP to retrieve technical identifiers and product structures (like recurring vs. one-time charges) directly into their coding environment.
Example: A developer tells the AI, "List all the Rate Plan IDs for the 'Pro SaaS' product so I can update my environment variables." The AI returns the JSON structure of the product, including all associated IDs and charge models.

Use Case 3: Product Catalog Audit and Cleaning

Problem: Over time, subscription businesses accumulate "zombie" products, legacy plans, and duplicate SKUs. Auditing the catalog to identify inconsistencies or outdated pricing is a massive manual task.
Solution: An AI can use this MCP to scan the entire product catalog, categorize offerings, and identify plans that lack certain attributes or have inconsistent naming conventions.
Example: A product manager asks, "Identify all products in the catalog that haven't been updated in over two years or that have 'Legacy' in their title but are still marked as active." The AI generates a list for the manager to review and deactivate.

Use Case 4: Customer Success Upsell Identification

Problem: Customer success managers (CSMs) need to know which add-ons or higher-tier plans are compatible with a customer's current subscription to suggest relevant upgrades.
Solution: By accessing the Zuora Product Catalog through the MCP, an AI can cross-reference a customer's current plan with the full list of available offerings to suggest the most logical upgrade path.
Example: A CSM asks, "The customer is currently on the 'Startup' plan. What are the specific feature differences and price jumps if they move to the 'Growth' or 'Enterprise' plans?" The AI pulls the data from the catalog and creates a comparison table.

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Added Dec 27, 2025